Welcome to Cucapah, your tour agency in Baja California. By using our services and making a reservation, you agree to the following terms and conditions that govern the relationship between you and Cucapah.
Reservations and Payments
Reservations are considered confirmed only once the corresponding payment or agreed deposit has been received.
Accepted payment methods will be indicated at the time of booking.
If payment is not made within the agreed timeframe, the reservation may be canceled without prior notice.
Changes and Cancellations
Requests for changes or cancellations must be made at least 48 hours in advance.
Cancellations made after the indicated period may incur charges or may be non-refundable depending on the tour type and specific conditions.
In the event of a cancellation by Cucapah (due to force majeure or weather conditions), a refund or date change will be offered based on availability.
Liability
Cucapah acts solely as an intermediary in the organization and operation of tours and activities.
We are not responsible for damages, losses, or accidents that may occur during the tour experience, except in cases of proven negligence on our part.
It is the customer’s responsibility to have the necessary documentation, visas, or permits required to participate in the tours.
Conduct and Safety
Clients are expected to follow all rules, instructions, and safety guidelines during the activities.
Cucapah reserves the right to suspend or cancel the participation of any person who endangers the safety or harmony of the group, without the right to a refund.
Data Protection
Personal information provided will be handled in accordance with our Privacy Policy, available on our website.
Contact
For any questions or clarification regarding these terms, you may contact us at:
Email: ventas@cucapah.com
Phone: +52 664 250 8421
Address: Avenida Alamar L792, Fracc. Alamar, 22465, Tijuana, Baja California, Mexico.
